Santeco
Warranty Policy

At Santeco, we stand behind the quality of our products and are committed to providing our customers with the best possible experience. Your Santeco Bottles are backed by a comprehensive warranty to ensure your satisfaction.

Warranty Period

This warranty covers your Santeco Bottles for a period of 3 months to 1 year from the date of purchase, depending on the component.

What is Covered:

Vacuum Insulated Bottle (Body Only):

The bottle body is covered by a one (1) year warranty from the date of purchase against manufacturing defects, including:

  • Manufacturing Defect: Faults from production, ensuring product meets design and material standards.
  • Leaks: Seal or structural issues causing liquid to escape from the bottle.
  • Sweating: Condensation outside the bottle, indicating insulation failure.
  • Temperature Issues: Covers the inability to maintain hot or cold beverages at the expected temperatures, as specified in product details.

 

Tritan™ Copolyester Bottles (Body Only) :

The bottle body is covered by a one (1) year warranty from the date of purchase against manufacturing defects, including:

  • Manufacturing Defects: Ensures product integrity, covering material and craftsmanship flaws.
  • Leaks: Covers any unintentional spillage caused by defects in the bottle's construction

 

Accessories :

Accessories, including but not limited to lids, straws, seals, gaskets, handles, straps, and other detachable components, are covered by a three (3) monthlimited warranty from the original date of purchase against defects in materials and workmanship under normal use, including: 

  • Leakage caused by manufacturing defects in bottle accessories or components, such as lids, seals, straws, or other detachable parts.
  • Malfunction of bottle accessories or components under normal and intended use due to defects in materials or workmanship.
  • Improper fit, loose fitting, or poor alignment of bottle accessories or components resulting from manufacturing defects.

What is Not Covered:

  1. Negligence: Any damage resulting from negligence, misuse, or abuse by you or a third party.
  2. Improper Use: Damage from improper use, including exposure to high abrasives, acidic liquids, or misuse against user instructions.
  3. Unauthorized Repairs or Alterations: Any damage or issues arising from repairs or alterations that are not approved by Santeco.

Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Proof of Purchase: Provide a valid proof of purchase, such as a receipt or order confirmation.
  2. Contact Us: Reach out to our customer service team through our website or email with a description of the issue.
  3. Evaluation: Our team will evaluate the claim and may request photos or additional information to assess the problem.
  4. Resolution: If your claim is approved, we will replace the defective parts /  product at no cost to you.

Important Notes:

  • This warranty is valid only for products purchased directly from Santeco or authorized retailers.
  • The warranty is non-transferable and applies only to the original purchaser.
  • Santeco reserves the right to make the final decision on all warranty claims.

We appreciate your business and strive to provide products that meet the highest standards of quality and performance. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

Thank you for choosing Santeco!