GENERAL QUESTIONS
We offer a 10-days return policy. Items must be in their original condition and packaging. Please visit our Returns page for more details.
Once your order is shipped, you will receive a tracking number via email. You can use this number on our Order Tracking page.
No, we dont ship internationally. We ship within Malaysia.
We accept major credit cards (Visa, MasterCard), FPX (all major banks), Ewallet (TnG, Boost, GrabPay)
Orders can be modified or canceled within 1 hour of placing them. Contact our Customer Service team as soon as possible for assistance.
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PRODUCT QUESTIONS
Yes, many of our products are made with sustainable materials and processes. Look for the eco-friendly badge on product pages.
Refer to our Size Guide available on each clothing product page to find the best fit for you.
Yes, we offer customization on select products. Check the product details to see if customization options are available.
We offer a 1-year warranty on all our products against manufacturing defects. Visit our Warranty page for more details.
Yes, all our products comply with safety standards and regulations. Check the product description for specific safety information.
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ORDER AND SHIPPING QUESTIONS
Standard shipping within peninsular Malaysia takes 5-7 business days, to East Malaysia with 8-10 working days.
Shipping costs vary based on the delivery location and the weight of your order. You can see the exact shipping cost at checkout.
Yes, we offer in-store pickup only at our HQ. Contact the customer service for further details.
If you receive a damaged item, please contact our Customer Service team within 48 hours of receiving your order. We will arrange for a replacement or refund.
No, we don't offer gift wrapping services.
ACCOUNT AND SUPPORT QUESTIONS
Click on the “Create Account”' button at the top right corner of our homepage and fill in the required information to create an account.
Click on 'Forgot Password' on the login page and follow the instructions to reset your password.
You can reach our Customer Support team via email at contactus@indigo-resources.com or by WhatsApp to +60169696516
No. We dont have the loyalty program scheme.
No. At present we dont have newsletter service.