GENERAL QUESTIONS

What is your return policy?

We offer a 10-days return policy. Items must be in their original condition and packaging. Please visit our Returns page for more details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our Order Tracking page.

Do you ship internationally?

No, we dont ship internationally. We ship within Malaysia.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), FPX (all major banks), Ewallet (TnG, Boost, GrabPay)

Can I change or cancel my order after it's been placed?

Orders can be modified or canceled within 1 hour of placing them. Contact our Customer Service team as soon as possible for assistance.

Adipiscing primis torquent vivamus ut a condimentum neque ac.

PRODUCT QUESTIONS

Are your products eco-friendly?

Yes, many of our products are made with sustainable materials and processes. Look for the eco-friendly badge on product pages.

How can I find the right size for clothing?

Refer to our Size Guide available on each clothing product page to find the best fit for you.

Do you offer customization on products?

Yes, we offer customization on select products. Check the product details to see if customization options are available.

What is the warranty on your products?

We offer a 1-year warranty on all our products against manufacturing defects. Visit our Warranty page for more details.

Are your products safe for children?

Yes, all our products comply with safety standards and regulations. Check the product description for specific safety information.

sagittis eu himenaeos pharetra natoque bibendum pharetra nec vel a turpis dis phasellus ultrices sapien.

ORDER AND SHIPPING QUESTIONS

How long does shipping take?

Standard shipping within peninsular Malaysia takes 5-7 business days, to East Malaysia with 8-10 working days.

What are the shipping costs?

Shipping costs vary based on the delivery location and the weight of your order. You can see the exact shipping cost at checkout.

Can I pick up my order in-store?

Yes, we offer in-store pickup only at our HQ. Contact the customer service for further details.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our Customer Service team within 48 hours of receiving your order. We will arrange for a replacement or refund.

Do you offer gift wrapping?

No, we don't offer gift wrapping services.

ACCOUNT AND SUPPORT QUESTIONS

How do I create an account?

Click on the “Create Account”' button at the top right corner of our homepage and fill in the required information to create an account.

I forgot my password. What should I do?

Click on 'Forgot Password' on the login page and follow the instructions to reset your password.

How can I contact customer support?

You can reach our Customer Support team via email at contactus@indigo-resources.com or by WhatsApp to +60169696516

Do you offer a loyalty program?

No. We dont have the loyalty program scheme.

How can I subscribe to your newsletter?

No. At present we dont have newsletter service.